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Security and Safety

SECURITY
The Hilton San Francisco has an experienced and award-winning security team that provides round-the-clock service every day of the year.  Our judgment can be relied upon in cases where it is determined additional security must be hired in light of the size and/or nature of your function.  In your best interest, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in San Francisco are subject to our approval.  It must be kept in mind that security personnel may not carry weapons.

EMERGENCY PROCEDURES
The Hilton San Francisco is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures:

  • The hotel internal emergency number is 444.
  • The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the above emergency number will initiate the appropriate response.
  • Paramedics, Fire Department, and the Police Department are all located approximately 3 minutes from the hotel.
  • Our Security Department, as well as approximately 50 of our employees, are trained in CPR and First Aid.
  • We have an on-site doctor's office. Please see Doctors On-Call for more information.
  • Emergency evacuation routes and procedures are located on the inside of all guest room doors.

FIRE CODES
The following are some general regulations that fall under local fire authorities' specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms.

Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading.

There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event.

Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency.

No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof.

Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit.

No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Include property specific fire code information. For example, fog machines and lasers.

Distance between tables must be equal to or greater than the required aisle width plus 19" for chairs on one or 38" for chairs on both sides.

KEY CARDS
Please contact your Catering/Event Manager if you would like keys to any of your meeting, office, or hospitality rooms. If you wish to have a lock changed there will be a $50 charge per door and you will be required to sign a hold harmless agreement.

CONDUCT OF EVENT
You agree to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR, part 470, and our rules, copies of which are available from the Hotel's sales department. You agree to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. For the safety of persons and property, no fireworks or incendiary devices may be used indoors at the Hotel. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith.

LOST AND FOUND
The Hilton San Francisco policy on "lost and found" is as follows:
All items will be turned into security and every attempt made to notify the owner. If an owner is not identified, items will remain in security for 90 days.

SAFES/SAFE DEPOSIT BOXES
Each guest room and suite has an electronic safe. You may set your own combination for the safe and may re-set it at any time.

Safe deposit boxes are located at the front desk and are free of charge.